KANTOR AND COMPANY POLICIES
All appointments must be canceled 24 hours prior to the appointment start time. Please email to cancel your appointment if your 24 hour window is outside of our normal business hours. If you no-show or cancel after the 24 hour window our policy is as follows: The first time will be a no charge, but you will have to place a credit card on file in order to book another appoint. The second occurrence you will be charged 50% of the missed service, and every other missed appointment after that you will be charged 100% of the missed service and may be asked to place a deposit for future appointments booked.
If you are more than 10 to 15 minutes late we may not be able to accommodate the entire length of your service. Please know that we will do our best to accommodate you, however rushing through services is a disservice to you and to other clients and in some instances you may be asked to reschedule your service.
You have 72 hours after your hair service to call and receive a free adjustment. All changes after that time frame are subject to a service charge.
In order to protect our staff and community from illness, anyone exhibiting signs of illness including but not limited to the following: sneezing, coughing, runny nose, and glassy eyes will kindly be asked to leave. We will accommodate your service on another day after you have recovered, at least 48 hours after exhibiting the above signs of illness. Thank you for understanding and doing your part to keep our community healthy
At Kantor and Company we exist to provide a community where everyone feels cared for. That being said we believe in being kind to everyone regardless of age, race, sexual orientation, gender, and religion. Anyone who is not being kind to members of our staff or clientele will kindly be asked to leave.