KANTOR AND COMPANY POLICIES
Any cancellation requires a minimum notice of 24 hours. Hairstylists are not paid a salary. We work on commission. Therefore when a person cancels at the last minute, the stylist is not able to make any money for the time period the appointment was scheduled for. All appointments cancelled within 24 hours will be charged 50-100% of the appointments cost, depending on the service, as well as 20% gratuity. A card on file will be charged and the appointment must be paid for before booking another appointment. If you do not show up for your appointment then you will be charged 100% of the appointments total cost plus 20% gratuity. You will be charged via the card we have on file. If there is an issue charging that card you will not be able to book another appointment until the cancelled appointment is paid for. If it is your first missed appointment you will be charged 50% of the service cost plus 20% gratuity. Every missed appointment after that will be 100% of the service cost plus 20% gratuity. If you are more than 15 minutes late to your appointment we will most likely have to reschedule your appointment and you will be charged a percentage of the appointments cost. After multiple no-shows, late arrivals, or appointments cancelled after 24 hours you will be required to pay for your appointment in advance in order to book an appointment. Accommodations may be made based on the stylist, but there are no exceptions for illness or injury, unless covid related.
If you are more than 10 to 15 minutes late we may not be able to accommodate the entire length of your service. Please know that we will do our best to accommodate you, however rushing through services is a disservice to you and to other clients and in some instances you may be asked to reschedule your service.
You have 72 hours after your hair service to call and receive a free adjustment. All changes after that time frame are subject to a service charge.
In order to protect our staff and community from illness, anyone exhibiting signs of illness including but not limited to the following: sneezing, coughing, runny nose, and glassy eyes will kindly be asked to leave. We will accommodate your service on another day after you have recovered, at least 48 hours after exhibiting the above signs of illness. Thank you for understanding and doing your part to keep our community healthy
At Kantor and Company we exist to provide a community where everyone feels cared for. That being said we believe in being kind to everyone regardless of age, race, sexual orientation, gender, and religion. Anyone who is not being kind to members of our staff or clientele will kindly be asked to leave.